Partners Return Policy
Learn how to return Bauerfeind products easily and confidently. Our Returns Guide provides clear instructions, eligibility criteria, timeframes, and answers to common questions.
What is your return policy?
Learn Bauerfeind’s return policy for business partners, including the 30-day return window, product eligibility and store-credit outcomes for patient returns.
What is my timeframe for initiating a return?
Learn the 30-day return timeframe for Bauerfeind business partners, including eligibility criteria, store-credit outcomes and how to submit returns through the Partner Returns Portal.
What happens if the item is the wrong size?
Find out what to do if the item supplied to a patient is the wrong size, including how to submit a partner return and receive store credit for reordering.
What happens if the item does not meet the return conditions?
Learn what happens when a Bauerfeind partner return doesn’t meet assessment criteria, including possible outcomes and non-returnable product types.
What happens if the item is faulty or defective?
Learn how Bauerfeind partners can submit faulty or defective product assessments, including required details, LOT numbers and store-credit outcomes.
Are there products that cannot be returned?
Learn which Bauerfeind products cannot be returned by partners, including hygiene-restricted, custom-made, special-order and final sale items.
Can an item be returned if it has been worn?
Find out when Bauerfeind items can be returned by partners, including guidelines for try-on use and what counts as worn or non-returnable.
Can I amend my return once it’s been submitted?
Find out how to update a Bauerfeind partner return before shipping and the steps to take if a change is needed after the parcel is on its way.
Can I return compression sock/stockings or insoles?
Find out why compression stockings and insoles are non-returnable for Bauerfeind partners and how to help patients choose the right product confidently.
Can I return a custom or special-order product?
Understand Bauerfeind’s partner return restrictions for custom-made and special-order items, including definitions and final sale status.
Can a patient return their item directly to Bauerfeind?
Learn why patients cannot return items directly to Bauerfeind and how partners must submit returns through the Partner Returns Portal.
Should I keep the packaging?
Learn why Bauerfeind partners should keep original product packaging to ensure smooth, efficient return processing for patient items.
How do I initiate a return?
Find out how to submit a return as a Bauerfeind partner, including how to use the Partner Returns Portal and what’s needed for smooth processing.
How long does it take to process a return?
Find out the typical processing time for Bauerfeind partner returns and when you can expect store credit after assessment.
Do I need to pay for return shipping?
Find out how Bauerfeind partner returns use prepaid labels and how shipping fees are deducted from store credit after approval.