Get in touch with a Bauerfeind account manager for any customer service inquiries and requests.

Bauerfeind

Bauerfeind Business Partner Support Centre

How do I place an order for a patient?

Can an urgent order request be processed if I am on a credit hold?

I have been informed that my product is on backorder. When can I expect it to arrive?

How do I arrange a special order?

Can I place an order for a product that is not appearing on the business portal?

Can I purchase an individual part for a product?

Can I modify an order?

Are additional discounts available for orders?

Order Inquiries and Placement

Can I arrange for an order to be shipped to a patient directly?

What shipping options are available for orders?

Shipping and Delivery

What is the process for the payment of orders?

What payment methods are available to settle invoices?

What are the payment terms for Bauerfeind invoices?

Why is my business account on a credit hold?

Invoices, Payments, and Billing

What is your return policy?

What is my timeframe for initiating a return?

What happens if the item is the wrong size?

What happens if the item does not meet the return conditions?

What happens if the item is faulty or defective?

Are there products that cannot be returned?

Can an item be returned if it has been worn?

Can I amend my return once it’s been submitted?

Can I return compression sock/stockings or insoles?

Can I return a custom or special-order product?

Can a patient return their item directly to Bauerfeind?

Should I keep the packaging?

How do I initiate a return?

How long does it take to process a return?

Do I need to pay for return shipping?

Partners Return Policy

Does Bauerfeind offer product demonstrations for clinics?

Can I trial a product on a patient prior to purchasing?

Demonstrations and Trials

Does Bauerfeind offer customised product solutions?

How do I arrange a custom-made brace or orthosis solution?

What is the process for arrange a custom compression garment?

What is the payment process for a custom-made product?

What is the time frame for a custom product to be manufactured and delivered?

Whom should I contact to address concerns about a custom-made product?

Product Customisations

How do I establish a business account?

How do I access the business portal?

How do I reset my password for the business portal?

Account Management and Assistance

Does Bauerfeind offer product fitment services?

Partnership Programs and Services

Circumference measurements border between standard sizes. What is the most ideal solution?

The patient’s measurements exceed the maximum standard sizes offered. What solutions are available?

What is the compression level of Bauerfeind supports and braces?

Are individual spare parts available for products?

Are there specific care requirements for Bauerfeind products?

Product Service and Information

Learn how to return Bauerfeind products easily and confidently. Our Returns Guide provides clear instructions, eligibility criteria, timeframes, and answers to common questions.

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