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Order Inquiries and Placement

How do I place an order for a patient?

As a clinician, you can place an order with Bauerfeind can be actioned by reaching out to either the Bauerfeind Account Management team, submitting an order request to the Bauerfeind Orders division, or autonomously placing an order via the Business

Can an urgent order request be processed if I am on a credit hold?

At Bauerfeind, we recognise that it is essential for patients receive products in a timely and prompt manner to ensure they are supported with appropriate therapeutic modalities and thereby promote seamless progress through their recovery and treatme

I have been informed that my product is on backorder. When can I expect it to arrive?

If an order is placed for a product that is currently out of stock, a member of the Bauerfeind Orders team will promptly establish contact to inform you that the order request will need be arranged as a backorder. If your order is urgent, our team wi

How do I arrange a special order?

Special orders are classified as orders of any Bauerfeind products that are not included in our standard product lineup in Australia. This commonly includes braces, supports, and orthoses in black* and natural (beige) colours, as well as a collection

Can I place an order for a product that is not appearing on the business portal?

Orders can be placed for products that are not currently appearing on the official business portal. Simply email [email protected] with your order request to be actioned.

Can I purchase an individual part for a product?

Individual product accessories and spare parts can be purchased for selected supports, braces, and orthoses. The attached spare parts guide provides a breakdown of the product selection for which a range of spare parts and accessories are available,

Can I modify an order?

Modifications to orders, including the addition or removal of products, can be arranged if your order has not yet been dispatched from our Sydney warehouse. We highly recommend that you contact [email protected] as promptly as possible to coor

Are additional discounts available for orders?

Bauerfeind regularly have active promotional codes and offers on our main website that coincide with seasonal campaigns and events. These discount codes are subjected to specific terms and conditions regarding order value and size, and are applicable