Can an urgent order request be processed if I am on a credit hold?Updated 2 years ago

At Bauerfeind, we recognise that it is essential for patients receive products in a timely and prompt manner to ensure they are supported with appropriate therapeutic modalities and thereby promote seamless progress through their recovery and treatment. We are continuously committed to removing any factors or challenges that may affect this process to guarantee a reliable and efficient service and supply of products. 

If your account is currently on a credit hold that is affecting your ability to place orders, please email [email protected] with the urgent order request for our team to consider. A decision on whether to fulfil an urgent order will be determined on a case by case basis through shared consultation between the orders and accounts teams that considers the urgent nature of the request, previous payment history, clinic settlement dates for supplier invoices, and the number of invoices outstanding. Our team will endeavour to provide you with an outcome as promptly as possible to ensure appropriate expectations can be established and relayed regarding order authorisation and fulfilment. 

All urgent order requests will be prepared for immediate dispatch, to be shipped following the settlement of any outstanding invoices and/or finalisation of expected settlement dates for any outstanding amounts.