How do I arrange a special order?Updated 2 years ago

Special orders are classified as orders of any Bauerfeind products that are not included in our standard product lineup in Australia. This commonly includes braces, supports, and orthoses in black* and natural (beige) colours, as well as a collection of serious braces that includes the Spinova Osteo and associated Spinova System orthoses, the SecuTec Omo shoulder immobiliser, and the CerviLoc/S neck braces. 

Please also reach out to [email protected] to clarify whether any order request for a product of interest will be classed as a special order.

Similar to Bauerfeind backorders, special orders are shipped from Germany via a weekly air freight, and we advise to allow 1-2 weeks to receive a special order item. In contrast to standard orders and backorders, special orders require payment prior to authorisation of the order for inclusion in the weekly air freight. 

To arrange a special order, simply contact [email protected] with your order request. A member of our orders team will promptly provide an invoice for payment. After full payment is processed, the order will be authorised for dispatch from Germany in the next incoming air freight. 

To request a status update on a special order, do not hesitate to contact a member of our Orders team. 

*The GenuTrain Knee Support in black is included in the standard Bauerfeind Australia product lineup.