Get in touch with a Bauerfeind account manager for any customer service inquiries and requests.

Bauerfeind

Bauerfeind Business Partner Support Centre

Modifications to orders, including the addition or removal of products, can be arranged if your order has not yet been dispatched from our Sydney warehouse. We highly recommend that you contact <a href="mailto:orders@bauerfeind.com.au">orders@bauerfeind.com.au</a> as promptly as possible to coordinate changes to an order. A member of the team will confirm whether it is possible to amend a recent order, depending on its dispatch status, and will action any changes to your order if your order has not yet been shipped. Please note that all orders are subjected to same-day dispatch if placed before 2:00 PM, and so we recommend prompt action to ensure any product removal or additions from an order can be actioned in a timely manner.

Modifications to orders, including the addition or removal of products, can be arranged if your order has not yet been dispatched from our Sydney warehouse. We highly recommend that you contact orders@bauerfeind.com.au as promptly as possible to coor

Can I modify an order?

Order Inquiries and Placement

How do I place an order for a patient?

Can an urgent order request be processed if I am on a credit hold?

I have been informed that my product is on backorder. When can I expect it to arrive?

How do I arrange a special order?

Can I place an order for a product that is not appearing on the business portal?

Can I purchase an individual part for a product?

Are additional discounts available for orders?

Can I arrange for an order to be shipped to a patient directly?

What shipping options are available for orders?

Shipping and Delivery

What is the process for the payment of orders?

What payment methods are available to settle invoices?

What are the payment terms for Bauerfeind invoices?

Why is my business account on a credit hold?

Invoices, Payments, and Billing

What is Bauerfeind's return and exchange policy for products?

Can custom-made products be returned or exchanged?

Do Bauerfeind products come with a warranty?

Returns, Exchanges and Warranties

Does Bauerfeind offer product demonstrations for clinics?

Can I trial a product on a patient prior to purchasing?

Demonstrations and Trials

Does Bauerfeind offer customised product solutions?

How do I arrange a custom-made brace or orthosis solution?

What is the process for arrange a custom compression garment?

What is the payment process for a custom-made product?

What is the time frame for a custom product to be manufactured and delivered?

Whom should I contact to address concerns about a custom-made product?

Product Customisations

How do I establish a business account?

How do I access the business portal?

How do I reset my password for the business portal?

Account Management and Assistance

Does Bauerfeind offer product fitment services?

Partnership Programs and Services

Circumference measurements border between standard sizes. What is the most ideal solution?

The patient’s measurements exceed the maximum standard sizes offered. What solutions are available?

What is the compression level of Bauerfeind supports and braces?

Are individual spare parts available for products?

Are there specific care requirements for Bauerfeind products?

Product Service and Information

Can I modify an order?Updated 2 years ago