Get in touch with a Bauerfeind account manager for any customer service inquiries and requests.

Bauerfeind

Bauerfeind Business Partner Support Centre

If an order is placed for a product that is currently out of stock, a member of the Bauerfeind Orders team will promptly establish contact to inform you that the order request will need be arranged as a backorder. If your order is urgent, our team will work with you to provide relevant recommendations for suitable alternatives. The orders team will communicate to ensure understanding and mutual expectations of turnaround times for order fulfilment of any backorders.&#xA0;Backorders are shipped to Sydney from the Bauerfeind Germany headquarters via a weekly air freight, and so please allow 1-2 weeks to receive a backordered product. All products on backorder will be subjected to expedited express shipping from our Sydney warehouse to reduce any further delays.&#xA0;Please email <a href="mailto:orders@bauerfeind.com.au">orders@bauerfeind.com.au</a> to request any status updates on a backorder.

If an order is placed for a product that is currently out of stock, a member of the Bauerfeind Orders team will promptly establish contact to inform you that the order request will need be arranged as a backorder. If your order is urgent, our team wi

I have been informed that my product is on backorder. When can I expect it to arrive?

Order Inquiries and Placement

How do I place an order for a patient?

Can an urgent order request be processed if I am on a credit hold?

How do I arrange a special order?

Can I place an order for a product that is not appearing on the business portal?

Can I purchase an individual part for a product?

Can I modify an order?

Are additional discounts available for orders?

Can I arrange for an order to be shipped to a patient directly?

What shipping options are available for orders?

Shipping and Delivery

What is the process for the payment of orders?

What payment methods are available to settle invoices?

What are the payment terms for Bauerfeind invoices?

Why is my business account on a credit hold?

Invoices, Payments, and Billing

What is Bauerfeind's return and exchange policy for products?

Can custom-made products be returned or exchanged?

Do Bauerfeind products come with a warranty?

Returns, Exchanges and Warranties

Does Bauerfeind offer product demonstrations for clinics?

Can I trial a product on a patient prior to purchasing?

Demonstrations and Trials

Does Bauerfeind offer customised product solutions?

How do I arrange a custom-made brace or orthosis solution?

What is the process for arrange a custom compression garment?

What is the payment process for a custom-made product?

What is the time frame for a custom product to be manufactured and delivered?

Whom should I contact to address concerns about a custom-made product?

Product Customisations

How do I establish a business account?

How do I access the business portal?

How do I reset my password for the business portal?

Account Management and Assistance

Does Bauerfeind offer product fitment services?

Partnership Programs and Services

Circumference measurements border between standard sizes. What is the most ideal solution?

The patient’s measurements exceed the maximum standard sizes offered. What solutions are available?

What is the compression level of Bauerfeind supports and braces?

Are individual spare parts available for products?

Are there specific care requirements for Bauerfeind products?

Product Service and Information

I have been informed that my product is on backorder. When can I expect it to arrive?Updated 2 years ago