Bauerfeind have established the Clinical Education and Partnership Program, which is a multidisciplinary initiative through which our team of product specialists collaborate with allied health practitioners across the country to generate awareness an

Bauerfeind have established the Clinical Education and Partnership Program, which is a multidisciplinary initiative through which our team of product specialists collaborate with allied health practitioners across the country to generate awareness and knowledge of the Bauerfeind product portfolio. This is administered through virtual and face-to-face educational workshops with clinics, which expose clinicians to the diverse Bauerfeind product range and provide interactive opportunities for practitioners to become familiar with Bauerfeind aids and their suitability to a wide scope of patient indications.Virtual educational workshops are supported by product demonstration packages, which comprise a tailored collection of selected products that are sent to clinics in advance of the workshop date. According to the Bauerfeind policy on the provision of demonstration products, this stock can be held by a clinic for a period of 14 days, during which time a workshop would be hosted and clinics are provided with ample time to engage with the products. Bauerfeind demonstration products are subjected to strict product quality assurance and preservation requirements, which must be acknowledged by our business partners prior to the provision of any stock. Hence, all business partners must acknowledge and sign the Bauerfeind DEMO Stock Information and Consent Form to affirm understanding of mutual expectations around the care of DEMO stock whilst present at the clinic.&#xA0;Please see attached a copy of the form, which specifically highlights and stipulates the conditions pertaining to the organisation of demonstration products, including receipt, handling, and return expectations.<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://uploads.gorgias.io/GyBLV6kmKn7NbQkK/Bauerfeind_AU_DEMO_Stock_Information_Form-f6691dfe-688c-4ff7-9a48-2df91118254f.pdf" rel="noopener noreferrer" target="_blank">Bauerfeind AU DEMO Stock Information Form.pdf</a> 173.6KB</div>close</div>The return of DEMO packages to Bauerfeind is the responsibility of the clinic, as per the mutual agreement established with Bauerfeind, for which Bauerfeind will provide a return label to enable the stock dispatch and return. For New Zealand clients, initial freight costs associated with the return of any DEMO packages will be reimbursed by Bauerfeind. Please provide a copy of the payment receipt for freight to your Bauerfeind representative, who will liaise with the accounts department to action the reimbursement.Please email <a href="mailto:business@bauerfeind.com.au">business@bauerfeind.com.au</a> to get in touch with an account manager for further information on the Clinical Education and Partnership Program, and to inquire about the possibility of arranging an educational workshop with your clinic.&#xA0;

Does Bauerfeind offer product demonstrations for clinics?

Bauerfeind recognise the strong need and importance for clinicians and patients to developing familiarity with our products, understand their suitability for specific conditions, assess comfort and compliance probability, and ensure an optimised fit

Bauerfeind recognise the strong need and importance for clinicians and patients to developing familiarity with our products, understand their suitability for specific conditions, assess comfort and compliance probability, and ensure an optimised fit prior to any investment. The diversity in the sizing availabilities for each Bauerfeind product often also necessitates patients first trying on a selection of adjacent sizes to confirm the correct option and consolidate a tailored solution that effectively meets individual patient needs and promotes confidence.Bauerfeind offer the possibility for clinicians to organise trials of products for their patients through coordinated product trial periods. These established periods allow for a product to be&#xA0;held in the clinic for a period of 14 days, providing ample opportunity to trial the product on patients and determine suitability and fit. Trial products are subjected to identical expectations regarding product quality preservation and care&#xA0;as DEMO products provided for the purposes of educational workshops. Hence,&#xA0;to enable a successful return of any products at the completion of the trial period. The conditions for trial products follow that:<ul style="list-style-type: square;margin-left:undefined;"><li style="font-size: 14px; font-family: Tahoma, Geneva, sans-serif; line-height: 1.5; text-align: justify;">Products can only be trialled on patients in a controlled clinical environment&#xA0;</li><li style="font-size: 14px; font-family: Tahoma, Geneva, sans-serif; line-height: 1.5; text-align: justify;">Trialling is defined as the wearing of a product in a controlled clinical setting, under the supervision of a practitioner, for approximately 15 minutes&#xA0;</li><li style="font-size: 14px; font-family: Tahoma, Geneva, sans-serif; line-height: 1.5; text-align: justify;">Patients cannot exit the clinic with the product. Doing so will disqualify the product for a return</li><li style="font-size: 14px; font-family: Tahoma, Geneva, sans-serif; line-height: 1.5; text-align: justify;">The product cannot be washed&#xA0;</li></ul>Please consult the Bauerfeind Trial Stock Information Form below for a full description of the terms and conditions regarding receipt, care, and return of trial products.<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://uploads.gorgias.io/GyBLV6kmKn7NbQkK/Bauerfeind_AU_Trial_Stock_Information_Form-89eb6c57-9aaf-4e58-a0e9-2ebe730db680.pdf" rel="noopener noreferrer" target="_blank">Bauerfeind AU Trial Stock Information Form.pdf</a> 169.9KB</div>close</div>A clinic can purchase a trial product by informing Bauerfeind of the intent to do so, after which an invoice will be issued for the product. Any trial products that will not be purchased can simply be returned to Bauerfeind using a return label provided by Bauerfeind.&#xA0;All Bauerfeind trial products will be subjected to a quality assessment by the Bauerfeind Returns team upon receipt of product. Should our team have any concerns or questions regarding the status of returned products, our team will kindly reach out to you for support in addressing any matters.&#xA0;Please email <a href="mailto:business@bauerfeind.com.au" id="isPasted">business@bauerfeind.com.au</a> for any inquiries or interest in arranging a trial of a product for your patient.&#xA0;

Can I trial a product on a patient prior to purchasing?

Get in touch with a Bauerfeind account manager for any customer service inquiries and requests.

Bauerfeind

Bauerfeind Business Partner Support Centre

Demonstrations and Trials

How do I place an order for a patient?

Can an urgent order request be processed if I am on a credit hold?

I have been informed that my product is on backorder. When can I expect it to arrive?

How do I arrange a special order?

Can I place an order for a product that is not appearing on the business portal?

Can I purchase an individual part for a product?

Can I modify an order?

Are additional discounts available for orders?

Order Inquiries and Placement

Can I arrange for an order to be shipped to a patient directly?

What shipping options are available for orders?

Shipping and Delivery

What is the process for the payment of orders?

What payment methods are available to settle invoices?

What are the payment terms for Bauerfeind invoices?

Why is my business account on a credit hold?

Invoices, Payments, and Billing

What is Bauerfeind's return and exchange policy for products?

Can custom-made products be returned or exchanged?

Do Bauerfeind products come with a warranty?

Returns, Exchanges and Warranties

Does Bauerfeind offer customised product solutions?

How do I arrange a custom-made brace or orthosis solution?

What is the process for arrange a custom compression garment?

What is the payment process for a custom-made product?

What is the time frame for a custom product to be manufactured and delivered?

Whom should I contact to address concerns about a custom-made product?

Product Customisations

How do I establish a business account?

How do I access the business portal?

How do I reset my password for the business portal?

Account Management and Assistance

Does Bauerfeind offer product fitment services?

Partnership Programs and Services

Circumference measurements border between standard sizes. What is the most ideal solution?

The patient’s measurements exceed the maximum standard sizes offered. What solutions are available?

What is the compression level of Bauerfeind supports and braces?

Are individual spare parts available for products?

Are there specific care requirements for Bauerfeind products?

Product Service and Information