Do I need to pay for return shipping?Updated 13 days ago

When you submit a return through the Partner Returns Portal, Bauerfeind will provide a prepaid return shipping label for your convenience.

There’s no upfront cost — instead, the shipping label fee is deducted from the store credit issued once the return is approved.
This keeps the process simple, consistent, and efficient for your clinic.

🔗Partners Return Portal – Bauerfeind Partners

How return shipping works

1. Submit the return in the Partner Returns Portal

2. Download the prepaid return label

3. Attach the label and send the item back

4. Once approved, store credit is applied

5. The shipping label fee is automatically deducted from that credit

This ensures returns are trackable, correctly routed, and processed smoothly every time.

Need support?

If you have any questions about return shipping, the portal, or preparing your return, our Partner Support team is here to help:

📧 [email protected]
📞 1300 668 466