Can an item be returned if it has been worn?Updated 13 days ago

Bauerfeind can only accept returns for items that are in new, resalable condition.
If an item has been worn for activity, used beyond a gentle try-on, or shows signs of wear, it cannot be accepted for return.

Partners are encouraged to let patients try items gently in clinic or at home to ensure the best fit before continued use.

What counts as “worn”?

An item is considered worn if it shows:

• Use during daily activity, sport, or work

• Stretching, fraying, pilling, or loose threads

• Marks, makeup, deodorant, or skin creams

• Odours or signs of washing

• Damage from incorrect fitting or handling

These items cannot be accepted as they no longer meet resalable condition standards.

What is acceptable for return?

You are welcome to initiate a return if the item has been:

• Tried gently at home or in clinic

• Handled with care

• Kept clean and free from marks

• Returned with all packaging and tags

This level of wear is completely acceptable and supports a smooth return assessment.

Special note: Non-returnable product types

For hygiene or customisation reasons, the following items cannot be returned even if unworn:

• Compression socks/stockings

• Insoles

• Custom-made items

• Special orders

• Sale/clearance items

Need support?

If you're unsure whether an item is eligible for return or would like us to review photos before submitting, our Partner Support team is here to help:

📧 [email protected]
📞 1300 668 466