What happens if the item is the wrong size?Updated 13 days ago

If the item supplied to your patient is the wrong size, you can initiate a return within 30 days of purchase through the Partners Return Portal – Bauerfeind Partners. 

Once the return is approved, your partner account will receive a store credit, which you can use to reorder the correct size or select a more suitable product for your patient.

Key things to know

• Partner returns are issued as store credit only.

• Items must meet Bauerfeind’s resalable condition and hygiene requirements.

• Patients should try their item gently in clinic or at home to support a smooth return.

• The following product types cannot be returned:

  • Compression socks/stockings

  • Insoles

  • Custom-made products

  • Special orders

  • Sale/clearance items (final sale)

Keeping all packaging and components intact helps ensure a quick assessment and faster reorder for your patient.

Need support?

If you need assistance with sizing, selecting the right product, or navigating the return process, our Partner Support team is here to help:

📧 [email protected]
📞 1300 668 466