How do I initiate a return?Updated 13 days ago

nitiating a return is simple. As a Bauerfeind business partner, you can submit returns on behalf of your patients through the Partners Return Portal – Bauerfeind Partners.

Once submitted and approved, your partner account will receive a store credit, which you can use to reorder the correct size or a more suitable product for your patient.

How to initiate a return

1. Log in to the Partner Returns Portal

2. Enter the order number (order numbers are case sensitive) and the email linked to the purchase

3. Select the item you’d like to return

4. Choose store credit as the outcome (this is the only partner return option)

5. Follow the steps to confirm and download the return label

6. Send the item back using the provided label

We’ll notify you once the return has been assessed and the credit applied.

A few quick reminders

• Only partners can initiate returns — patients cannot return items directly to Bauerfeind

• Items must meet resalable condition and hygiene requirements

• Some items are not eligible for return, including:

  • Compression stockings

  • Insoles

  • Custom products

  • Special orders

  • Sale/clearance items (final sale)

Encouraging patients to try items carefully in clinic or at home helps ensure a smooth return if needed.

Need support?

If you need help submitting a return or confirming eligibility, our Partner Support team is here to assist:

📧 [email protected]
📞 1300 668 466