Whom should I contact to address concerns about a custom-made product?Updated 2 years ago

If there are any concerns or uncertainties regarding the custom product manufactured, please reach out to a Bauerfeind technician at [email protected]. It is essential to include a brief description of any present issues, as well as the patient’s experience and relevant images to support our team in making a determination on the nature of the issue and the potential recourse. Our team will also liaise with the patient directly to garner their feedback, allay an concerns, as well as set expectations for what a potential solution would entail. Our technicians will ensure that attending clinicians remain informed on any correspondence with a patient to provide reassurance of our commitment to communication, collaboration, and action as we address any matters relating to custom-made solutions. 

Our team will endeavour to provide a solution that guarantees customer satisfaction, mitigates additional costs, and guarantees suitability and usability of the custom product. Solutions may include re-measuring of patients, potential practical modifications to custom products, and/or remanufacturing of custom products.