Get in touch with a Bauerfeind account manager for any customer service inquiries and requests.

Bauerfeind

Bauerfeind Business Partner Support Centre

Orders can be arranged as a drop-shipment directly to a nominated address for the patient. For order requests placed through <a href="mailto:orders@bauerfeind.com.au">orders@bauerfeind.com.au</a>, please specify that the order is to be arranged as a drop-shipment, and include relevant details including the patient name, address, and contact information. For orders placed via the business portal, there is the opportunity to specify drop-shipment requests during the checkout process by including the patient&#x2019;s nominated address in step 2 for delivery details. In Step 5, additional details for a drop-shipment request can also be added under &#x2018;Add Notes About Your Order&#x2019;.All drop-shipment packages to a patient will not include official documentation, such as copies of invoices.&#xA0;

Orders can be arranged as a drop-shipment directly to a nominated address for the patient. For order requests placed through orders@bauerfeind.com.au, please specify that the order is to be arranged as a drop-shipment, and include relevant details in

Can I arrange for an order to be shipped to a patient directly?

Shipping and Delivery

How do I place an order for a patient?

Can an urgent order request be processed if I am on a credit hold?

I have been informed that my product is on backorder. When can I expect it to arrive?

How do I arrange a special order?

Can I place an order for a product that is not appearing on the business portal?

Can I purchase an individual part for a product?

Can I modify an order?

Are additional discounts available for orders?

Order Inquiries and Placement

What shipping options are available for orders?

What is the process for the payment of orders?

What payment methods are available to settle invoices?

What are the payment terms for Bauerfeind invoices?

Why is my business account on a credit hold?

Invoices, Payments, and Billing

What is Bauerfeind's return and exchange policy for products?

Can custom-made products be returned or exchanged?

Do Bauerfeind products come with a warranty?

Returns, Exchanges and Warranties

Does Bauerfeind offer product demonstrations for clinics?

Can I trial a product on a patient prior to purchasing?

Demonstrations and Trials

Does Bauerfeind offer customised product solutions?

How do I arrange a custom-made brace or orthosis solution?

What is the process for arrange a custom compression garment?

What is the payment process for a custom-made product?

What is the time frame for a custom product to be manufactured and delivered?

Whom should I contact to address concerns about a custom-made product?

Product Customisations

How do I establish a business account?

How do I access the business portal?

How do I reset my password for the business portal?

Account Management and Assistance

Does Bauerfeind offer product fitment services?

Partnership Programs and Services

Circumference measurements border between standard sizes. What is the most ideal solution?

The patient’s measurements exceed the maximum standard sizes offered. What solutions are available?

What is the compression level of Bauerfeind supports and braces?

Are individual spare parts available for products?

Are there specific care requirements for Bauerfeind products?

Product Service and Information

Can I arrange for an order to be shipped to a patient directly?Updated 2 years ago